Returns and Refund Policy

Returns and Refund Policy – EnteromixVaccines.org

Our Commitment to Your Satisfaction

At EnteromixVaccines.org, customer trust is at the heart of everything we do. While we work hard to ensure that every order meets your expectations, we understand that circumstances may arise where a return or refund is necessary. Our policy is designed to be fair, transparent, and hassle-free, ensuring that you feel confident shopping with us.

Eligibility for Returns

To qualify for a return:

  • ✅ Items must be unused, unopened, and in their original packaging.

  • ✅ Requests must be made within 14 days of delivery.

  • ✅ Proof of purchase (order number, invoice, or receipt) must be provided.

Non-Returnable Items

For safety and hygiene reasons, certain products cannot be returned:

  • ❌ Opened or partially used medical supplies

  • ❌ Products damaged after delivery due to mishandling

  • ❌ Items marked as “final sale” or “non-returnable” at checkout

Refund Process

Once your return is received and inspected, you will be notified of approval or rejection. If approved:

  • ✅ Refunds will be processed back to your original payment method.

  • ✅ Depending on your bank or provider, refunds may take 5–10 business days to appear.

Exchanges

Need a replacement instead of a refund? We also support product exchanges for eligible items. Exchanges are processed as soon as we receive and verify your return.

Damaged or Incorrect Orders

Mistakes are rare, but if you receive the wrong item or a damaged package:

  • Contact us within 48 hours of delivery.

  • Provide photos and order details for faster resolution.

  • We’ll arrange a free replacement or full refund depending on your preference.

How to Initiate a Return

  1. Contact our support team at support@enteromixvaccines.org with your order details.

  2. Wait for return authorization and shipping instructions.

  3. Safely pack your item and send it back using the provided courier details.

  4. Track your return until it reaches our facility.

Return Shipping Costs

  • Customers are responsible for return shipping unless the product is faulty, damaged, or incorrect.

  • In cases where EnteromixVaccines.org is at fault, we cover all return shipping costs.

Quick Policy Summary

  • ✅ Returns accepted within 14 days of delivery

  • ✅ Refunds issued after inspection

  • ✅ Exchanges available for eligible items

  • ✅ Damaged or incorrect orders replaced free of charge

  • ✅ Customer-friendly support team ready to assist

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